Yours for years
Warranty Terms & Conditions
Warranty coverage for products and services supplied by Spacical Interiors.
Coverage at a glance
Coverage begins from the handover, possession, move-in, or purchase date applicable to the product. Your invoice, proposal, warranty certificate, and product-specific terms determine final coverage.
| Product or service | Period | Key terms |
|---|---|---|
| Modular & semi-modular kitchens, storage and wardrobes | 10 years | Cabinets, shutters, drawers, panels, hardware and accessories supplied by Spacical; eligible repairs are free of cost. |
| Custom woodwork | Up to 1 year | 0–3 months: 100%; 4–6 months: 75%; 7–12 months: 50% of eligible repair cost. |
| Spacical sofas, beds and other furniture | 3 years | Applies to Spacical-branded products. Other products follow their manufacturer’s warranty. |
| Painting, gypsum false ceiling, electrical and plumbing | Up to 1 year | 0–3 months: 100%; 4–6 months: 75%; 7–12 months: 50% of eligible repair cost, subject to category-specific conditions. |
| Decor & home-improvement products | As per brand | Coverage and claims are governed by the relevant manufacturer or Brand Partner. |
When the warranty applies
- The product must be fully paid for, properly maintained, used for normal domestic purposes, and remain at its original installed location.
- Keep the original contract or invoice, proof of complete payment, warranty record, and signed completion certificate.
- Warranty registration must be completed within 7 days of handover or move-in, whichever is earlier.
- Notify Spacical promptly after discovering a defect. Product-specific terms may require notice within 3 or 10 days.
- Do not repair, remove, tamper with, or modify the affected product before inspection by an authorised representative.
- Provide reasonable access to the property for inspection, testing, and approved repairs.
- The warranty applies to the original purchaser only and is not transferable.
What is not covered
- Normal wear and tear, ageing, fading, tarnishing, minor colour or texture variations, natural wood grain, knots, joint lines, and seasonal wood movement.
- Cuts, scratches, dents, stains, impact damage, rough handling, misuse, negligence, commercial use, overloading, or unintended use.
- Water leakage or spillage, dampness, humidity, heat, sunlight, smoke, corrosive matter, harsh cleaners, mould, mildew, or improper maintenance.
- Pests, animals, accidents, fire, flood, extreme weather, vandalism, structural movement, contamination, or events outside Spacical’s control.
- Products moved from their original position, incorrectly stored or assembled, or altered, repaired, retouched, or modified by unauthorised persons.
- Items not expressly included in coverage, including fabrics, leather, wallpapers, curtains, appliances and third-party fixtures.
- Labour, transport, dismantling, reassembly, relocation or work on surrounding materials unless expressly included in an accepted claim.
Category-specific terms
Modular systems
The 10-year warranty covers defects in materials and workmanship for listed modular and semi-modular components. Other installed products follow their manufacturer’s warranty. Repair does not restart the original warranty period.
Custom woodwork
Eligible defects include bulging of core material, bubbling or peeling of the top finish, patches in polish, malfunctioning hardware, and other manufacturing defects approved after inspection. Matching finishes depend on availability.
Furniture
The 3-year coverage applies to Spacical-branded sofa structures, foam and cushion materials, beds, and other furniture. Upholstery fabric, leather, tufted buttons, normal cushion softening, and damage from moving assembled furniture are excluded.
On-site services
Painting, false-ceiling, electrical, and plumbing claims are subject to inspection, any stated minimum project-value or surface-area requirements, approved materials, correct use, and the absence of structural, supply, leakage, or third-party causes.
Brand Partner products
Lighting, mirrors, decorative items, sanitaryware, automation, security products, tiles and flooring follow the relevant brand’s policy. Spacical may assist with coordination, but the Brand Partner determines coverage.
How to make a claim
- 1
Notify us
Email or call promptly with your name, project ID, invoice, affected product, and defect details.
- 2
Share evidence
Provide proof of purchase and payment, the completion certificate, and clear photographs or video.
- 3
Allow inspection
An authorised representative will inspect the issue and determine the available remedy.
Repair and replacement
Spacical will inspect a reported defect and may approve repair or replacement of the affected component. Remedies depend on current products and material availability. A comparable component may be used for discontinued products, and exact colour, grain, texture or finish matching cannot be guaranteed. Coverage continues only for the balance of the original period.
Limitation
To the extent permitted by applicable law, responsibility under an accepted claim will not exceed the affected product’s purchase price or replacement. Spacical is not responsible for indirect, incidental, special, punitive, or consequential loss. Nothing excludes rights that cannot lawfully be excluded.
These online terms summarise the Spacical Warranty Booklet. The certificate, signed contract, invoice, approved scope, and product or Brand Partner terms issued for your project govern where more specific terms apply.